हाम्रो मरम्मत रिपोर्टिङ प्रणालीमा स्वागत छ। कृपया सम्भव रूपमा वर्णनात्मक हुनुहोस् र जब तपाईं सक्नुहुँदा समस्याको तस्बिर प्रदान गर्नुहोस्।

When you report an issue, you may receive guidance and advice in the form of pop-ups. It is important you read these pop-ups carefully and take any suggestions on board. They will help you resolve minor issues, so that you won't have to pay call out charges unnecessarily.

Information for EMERGENCIES

If you experience any of the following, please follow the advice below and also log the issue through this system.

SMELL GAS – please contact the National Grid Gas Emergency Service on 0800 111 999 / http://www.nationalgrid.com.

SMELL SMOKE / SEE A FIRE – call 999 immediately.

BREAK-IN OR THEFT – call 999 or contact your local Police station.  When reporting a crime the Police will give you a crime number.  Please make a note of this number, as you and the Landlord will need to provide it to insurers. It is the tenant’s responsibility to insure their own possessions and the landlord has no liability for any loss that the tenant may suffer.

BURST PIPE OR SEVERE LEAK

In the event of a burst pipe, locate the stop-tap and turn all water off immediately. If there is a danger it may affect any electricity, then also switch this off at the fuse board.  Then please contact your water supplier.

पानी छैन

Firstly, check whether you have cold water running from the kitchen tap, as this is usually linked to the mains and could indicate the water authority has turned off the supply.  Check with your neighbors to see if they are experiencing the same, if so please contact your local water provider directly. 

The contact for the water supply in Leamington Spa is Severn Trent Water on 0800 783 4444 (open 24 hours a day, seven days a week).  For London properties this will be a different supplier as per your water contract. 

KEYS

If you have lost your key please be aware that calling a locksmith out will be at your own expense. If you do replace keys with a new lock, please notify us immediately.   You will also be required to provide us with two sets of keys.

ADDITIONAL TROUBLESHOOTING

For additional trouble shooting, please visit www.lovepropertyrent.com.